Privacy Statement

Canal City Savings and Credit Union Limited has adopted  the 10 Principles of the Credit Union Code for the Protection of Personal Information and its related policies and procedures. This means that when you conduct business with us, you can be assured that your privacy is of utmost importance. We respect and recognize your right to control the collection, use and disclosure of all your personal information.

Credit Unions in Canada have a long history of respecting the rights of their members and Canal City Savings and Credit Union Limited is committed to the continued development of policies, procedures and service offerings that maintain these rights.

Here is a summary of the ten principles of the Credit Union Code for the Protection of Personal Information.

1. Accountability: We have designated a Privacy Officer who is accountable for our compliance with the principles of the Code.
2. Identifying Purposes: Before or at the time we ask you for personal information, we will identify the purpose for which it is collected.
3. Consent: We require your knowledge and consent for the collection, use, or disclosure of personal information.
4. Limiting Collection: The collection of personal information is limited to only the purposes we’ve identified to you.
5. Limiting Use, Disclosure, and Retention: We will only use or disclose your personal information with your consent (or as required by law). We will only retain your information as long as necessary to fulfill identified purposes.
6. Accuracy: We will keep your information accurate, complete and up-to-date.
7. Safeguards: We will protect your personal information with appropriate security safeguards.
8. Openness: We will make specific, understandable information readily available to you about our personal information policies and practices.
9. Individual Access: When you request it, we will give you access to the existence, use and disclosure of your information. You are entitled to question its accuracy and completeness.
10. Challenging Compliance: You are entitled to question our Privacy Officer on our compliance with these principles.

We welcome any questions in regard to our privacy policy, please contact our Privacy Officer via email at Privacy-Officer@canalcitysavings.com, or by phoning 905.735.1071. Or, you may write to Canal City Savings and Credit Union Limited, 815 Ontario Road, Welland, Ontario, L3B 5V6, Attention: Privacy Officer. Be assured, this communication will be dealt with in the strictest of confidence.

We encourage you to know your rights, and how your information is protected by the Credit Union Code for the Protection of Personal Information. Contact us and we’ll provide you with a copy or use the link below.

Click here to view the privacy leaflet
10 Principles of the Credit Union Code for the Protection of Personal Information
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Click here to download Acrobat from the Adobe website.

Legaleese -  The Fine Print, large enough to read

There may be web sites linked to and from this site that are operated by organizations outside of Canal City Savings and Credit Union Limited. Those organizations are solely responsible for the operation and information (including the right to display such information) found on their web sites. Links are being provided as a convenience and for informational purposes only; they do not constitute an endorsement or approval by Canal City Savings and Credit Union Limited of any of the products, services or opinions of the corporation, organization or individual. 

Canal City Savings and Credit Union Limited does not assume and is not responsible for any liability for the linking of any of these linked web sites, their operation or content (including the right to display information, trademarks etc.) of any of the linked web sites, nor for any of the information, interpretation, comments or opinions expressed in any of the linked web sites. Any comments or inquiries regarding the linked web sites are to be directed to the particular organization for whom the web site is being operated. We, on the other hand, would welcome your comments regarding what you have found on or think of www.canalcitysavings.com. As well, any problems may be reported to webmaster@canalcitysavings.com.